FaceDownWalker® Rental Terms & Conditions

Dear Customer:

We would like to thank you for choosing the FaceDownWalker® from See Recovery Solutions, LLC.  The FaceDownWalker® was developed during a personal experience to make a vitrectomy surgery recovery more bearable.  Your physical, as well as mental health, is important to us.  We hope to make your life easier during your recovery.  Carefully read the General Rental Conditions below before you commit to a rental.  By committing to a rental you accept and legally agree to these conditions.

We wish you a healthy and successful recovery!


The availability of units is limited. We suggest you book your FaceDownWalker® as soon as possible since the units are scheduled on a first come/first serve basis.

See Recovery Solutions, LLC specifically requests that the user of the FaceDownWalker® be accompanied and supervised at all times while wearing the unit.  See Recovery Solutions, LLC shall in no way be held responsible for any injuries or damages, which may result while using the equipment.

Rental rates are in U.S. dollars and may be subject to change without notice.  Delivery, return shipping fees & applicable taxes are in addition to the rates contained herein unless otherwise indicated.  FaceDownWalker® units are available as a rental for periods of 5-days, 7 days, 10 days and 15 days.

A $50.00 cleaning fee will be added to any order rented by smokers or used in a smoking environment.  If you are a smoker or live in a smoking environment check the “smoking yes” box.  See Recovery Solutions, LLC cannot, for any reason, including rescheduled surgery, provide a refund on an early return of the equipment.

UPS provides shipping and fees vary depending on the destination.  UPS does not consider weekends as delivery days.  You must count only weekdays when figuring out delivery times.  You are advised of said costs at the time you place your order.  Any change made to the delivery address after the merchandise has left the warehouse may be subject to additional fees. Delivery dates are approximate, See Recovery Solutions, LLC accepts no responsibility in the case of delays in delivery for whatever reason.

Payment of rental fees may be made with VISA®, MASTERCARD®, DISCOVER®, DINERS CLUB®, JCB® & AMERICAN EXPRESS® credit cards.  Payment is charged at the time of rental and must be received prior to shipping of the merchandise.

Upon reception of the FaceDownWalker® unit, the customer must examine the equipment and any rented accessories to ensure that they are undamaged and in working condition.  Any anomaly or imperfection must be indicated in writing on the date of arrival on the purchase order or receipt. It is highly recommended that pictures of any damage along with the receipt be emailed immediately to support@FaceDownWalker.com with “equipment received damaged” in the subject line.

The customer agrees to care for the equipment and assumes all risk of any and all damages to, loss of or theft of said equipment for the duration of the rental period.  In the event the equipment is lost or stolen during the rental period the customer will be charged full replacement cost of $400.00.  The risk of damage/loss remains with the customer until UPS acknowledges acceptance of the equipment for return shipment.

The customer agrees to advise See Recovery Solutions, LLC of any extension to the initial duration of rental and will be billed at $23 per day past the original rental agreement until See Recovery Solutions, LLC has received notice from UPS that the unit has been received by them for return.  You are allowed up to two days after the rental period to deliver the unit to UPS.  The return shipping costs remain at the expense of the customer.  Also, the customer agrees to return the rented equipment and accessories, upon expiration of the lease, to the offices of See Recovery Solutions, LLC in the same condition as received at the time of delivery.

See Recovery Solutions, LLC makes no medical representation regarding the use of any equipment and may not be held responsible for any medical problems that the lessee may have which arise or result in any way from any medical treatment of any kind rendered to the lessee by a physician or other health care provider.  Although the FaceDownWalker® is designed to relieve pain caused by stress on the muscles that hold the head we do not claim that it will entirely do so in every individual case.

For your safety, our equipment is cleaned, disinfected and replaced, as needed in-between rentals.  See Recovery Solutions, LLC does not assume responsibility for any bacterial or microbial transmission.  Also, know that for the safety and comfort of the customer the sheepskin forehead pad is replaced with a new unit after each rental.