FaceDownWalker® Rental Terms & Conditions

Dear Customer:

We would like to thank you for choosing the FaceDownWalker® from See Recovery Solutions, LLC.  The FaceDownWalker® was developed during a personal experience to make a vitrectomy surgery recovery more bearable.  Your physical, as well as mental health, is important to us.  We hope to make your life easier during your recovery.  Carefully read the General Rental Conditions below before you commit to a rental.  By committing to a rental you accept and legally agree to these conditions.

We wish you a healthy and successful recovery!



See Recovery Solutions, LLC specifically requests that the user of the FaceDownWalker® use a walker as well as be accompanied and supervised at all times while wearing the unit.  See Recovery Solutions, LLC shall in no way be held responsible for any injuries or damages, which may result while using the FaceDownWalker®.

Rental rates are in U.S. dollars and may be subject to change without notice.  Shipping, return shipping fees and shipping durations are determined solely by UPS and are in addition to the rental rates contained herein unless otherwise indicated.  A handling fee is added to the UPS fee.

A $50.00 cleaning fee will be added to any order rented by smokers or used in a smoking environment.  If the renter is a smoker or will be using the FaceDownWalker® in a smoking environment check the “smoking yes” box.

By placing and submitting an order the renter agrees and responsibly understands that RENTALS ARE FINAL AND NON-REFUNDABLE.  Once shipped, payments are non-refundable. If you cancel an order before it has shipped you will be subject to a charge that includes credit card/bank processing and handling fees covering both the original purchase and refund process. This fee could be up to 52 dollars, subtracted from your original rental/shipping fee.  The lessee must call See Recovery Solutions, LLC to alert us if there is a change in the rental duration.

UPS provides shipping and fees vary depending on the location of the renter.  UPS does not count weekends or holidays in the length of estimated delivery days.  The lessee must count only business days when figuring out delivery times.  The renter is advised of said costs at the time the order is placed.   The UPS shipping fee includes shipping to the renter and the return shipping/handling fee.  Any change made to the delivery address after the merchandise has left the warehouse may be subject to additional fees. Delivery dates are approximateSee Recovery Solutions, LLC accepts no responsibility in the case of delays in delivery for whatever reason once the unit is accepted by UPS.

Payment of rental/shipping fees may be made with VISA®, MASTERCARD®, DISCOVER®, DINERS CLUB®, JCB® & AMERICAN EXPRESS® credit cards.  Payment is charged at the time of rental and must be received prior to shipping of the merchandise.

Renter understands that the FaceDownWalker® is for rental use only and may show minimal damages due to normal wear and tear that should not interfere with your recovery.  Upon reception of the FaceDownWalker® unit, the renter must examine the equipment and any rented accessories/equipment to ensure they are undamaged and in working condition.  Any anomaly or imperfection must be indicated in writing on the date of arrival on the enclosed receipt. It is highly recommended that pictures of any damage along with the receipt be emailed immediately to support@FaceDownWalker.com with “equipment received damaged” in the subject line as well as placing a phone call to See Recovery Solutions, LLC at 323-447-3222 to alert us of the situation.

The renter agrees to care for the equipment and assumes all risk of any and all damages to, loss of or theft of the FaceDownWalker® unit while in their possession.  In the event the FaceDownWalker® unit is lost or stolen while in their possession the renter will be charged a full replacement cost of $300.00.  The risk of damage/loss remains with the renter during the time between UPS acknowledging delivery to the renter and acceptance of the FaceDownWalker® unit for return shipment from the renter.

The renter agrees to advise See Recovery Solutions, LLC of any extension to the initial duration of rental and will be billed at Twenty Dollars per day past the original rental agreement until See Recovery Solutions, LLC has received notice from UPS that the FaceDownWalker® unit has been received by them for return.  The renter is allowed up to two days after the rental period to deliver the FaceDownWalker® unit to UPS.  Any change in the original return shipping costs remains at the renter's expense.

Also, the renter agrees to return the FaceDownWalker® unit and any other included rented accessories/equipment/printed instructions, upon expiration of the rental time, to the offices of See Recovery Solutions, LLC in the same condition as received at the time of delivery.

See Recovery Solutions, LLC makes no medical representation regarding the use of the FaceDownWalker® and may not be held responsible for any medical problems that the renter may have which arise or result in any way from any medical treatment of any kind rendered to the renter by a physician or other health care provider.  Although the FaceDownWalker® is designed to relieve pain caused by stress on the muscles that support the head we do not claim that it will entirely do so in every individual case.

For safety purposes, the FaceDownWalker® is disinfected and parts are replaced, as needed in-between rentals.  See Recovery Solutions, LLC does not assume responsibility for any bacterial or microbial transmission.  The FaceDownWalker® unit is rented "as is", See Recovery Solutions, LLC is not responsible for any modifications made to the FaceDownWalker® unit after it ships.


By renting the FaceDownWalker® unit the renter is accepting that they are using the FaceDownWalker® unit at their own risk.


By renting the FaceDownWalker® the renter agrees that only the renter will be using the FaceDownWalker® unit.  See Recovery Solutions, LLC is not responsible for any consequences connected to using the FaceDownWalker® unit.  Also, know that for the safety and comfort of the renter, the provided forehead pad is either washed/disinfected or replaced with a new pad as needed after each rental.

Clicking on the box to place an order signifies acceptance of the Rental Terms and Conditions and authorizes that the renter’s credit card will be charged the stated amount.